At Edeya Coffee, we are dedicated to providing you with expertly crafted coffee while protecting your personal information. Our policies ensure transparency and care in every aspect of our business.
Product Policy
We take pride in offering coffee that reflects care and dedication at every step. Our product policy ensures consistency, quality, and transparency.
- Sourcing & Selection: We carefully select our coffee beans, working with trusted growers who share our commitment to quality. Each batch is chosen for its unique flavor, freshness, and overall excellence.
- Roasting & Packaging: Our coffee is roasted in small batches to maintain consistency and highlight its best characteristics. We package our products to preserve freshness, ensuring they arrive in optimal condition.
- Product Handling & Storage: We store our coffee under ideal conditions to maintain its natural flavors and aromas. We also provide storage guidelines to help you enjoy the best experience.
- Labeling & Information: Each product is clearly labeled with details about its origin, roast level, and recommended brewing methods. Any additional ingredients or flavorings are always listed.
- Returns & Replacements: If a product does not meet your expectations due to our error, we offer a replacement or refund. We encourage you to share your concerns, and we will address them fairly.
- Customer Communication: We welcome your feedback and questions about our coffee. Whether you need brewing advice, storage tips, or have inquiries about our selection, we are here to help. Contact us at +254759168630 or customercare@edeyacoffee.com.
Privacy Policy
Just as we carefully craft our coffee, we are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data, in compliance with1 Kenyan data protection laws.
This is the Edeya Coffee Privacy Notice (“Privacy Notice”), available on our website [https://edeyacoffee.com/] and when you share your details at our cafes or events. Edeya Coffee is your source for premium Kenyan coffee.
Throughout this Notice, “we,” “our,” or “us” refers to Edeya Coffee. “Customer,” “Coffee Lover,” or “you” refers to the individual whose personal data we process.
This Notice applies to users of our website, cafe visitors, subscription services, online orders, and other interactions with Edeya Coffee. Information about Edeya Coffee employees and suppliers is handled separately.
1. About Edeya Coffee
Edeya Coffee is a company registered in the Republic of Kenya.
Email: info@edeyacoffee.com
Telephone: +254759168760
Website: https://edeyacoffee.com/
2. What This Notice Covers
This Notice details how we collect, store, and use your personal information, and your rights under Kenyan data protection laws.
3. What is Personal Data?
Personal data is defined by the Data Protection Act, 2019, and includes any information that identifies you.
4. How We Collect Your Data
We collect data when you:
- Purchase coffee or merchandise.
- Subscribe to our services.
- Register for events.
- Contact us via phone, email, or social media.
- Use our website.
We collect information like your name, contact details, order details, and website usage data.
5. How We Use Your Data
We use your data to:
- Process orders and subscriptions.
- Inform you about products and events (with consent).
- Improve our services.
- Comply with legal obligations.
6. Your Rights
You have the right to:
- Know how we use your data.
- Access your data.
- Correct errors.
- Request deletion.
- Limit use.
- Withdraw consent.
- Receive data in a portable format.
Contact us using the details in Part 11 to exercise these rights.
7. Sensitive Data
We do not collect sensitive data unless legally required or with your explicit consent.
8. Sharing Your Data
We may share data within Edeya Coffee and with trusted service providers.
9. Data Security
We use security measures to protect your data.
10. Data Retention
We keep data as long as necessary or legally required. Website comments are retained indefinitely for approval purposes. User profiles are stored for registered users.
11. Contact Us
Telephone: +254759168760
Email: info@edeyacoffee.com
12. Cookies
Our website uses cookies to enhance your experience. You can manage cookie preferences in your browser.
13. Changes to This Notice
We may update this Notice periodically. Changes will be posted on our website.